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Service Design + Experience

Motivated By The Desire To Create Delightful Experiences.

Customer Experience Should Not be Accidental. After research to gain empathy with your customers, we craft a plan for every interaction between providers and receivers. Your services won’t be just transactional, they’ll be delightful. From the tone of the language, to the environment where it occurs, to the technology that makes it possible—our service design creates positive customer experiences.

Our Design Innovation process for service experience design includes:

Through research we gain a deep understanding of your service providers, your customers, and the challenges and opportunities for better service experiences.
Some of Our Techniques:
  • Ethnography
  • Customer / Provider Shadowing
  • Quantitative Surveys
  • Online Bulletin Boards
  • Service Experience Journey Mapping
  • Focus Groups / Mini Groups / IDIs
  • In-Store Intercepts
  • Lifestyle Trend Research
What We Deliver:
  • Journey Maps, Mind Maps, and Activity Maps
  • Ethnography and Human Insights
  • User + Consumer Insights
  • User Insights Videos Highlighting Opportunities for Innovation
  • User Persona + Scenario Descriptions
  • Market Research
  • Service Technology Research
  • Usability and User Experience Testing Results
Using the insights gathered through research, we craft a plan for every interaction between providers and receivers. Your services won’t be just transactional, they’ll be delightful.
What We Deliver:
  • Service Implementation Planning
  • Service Innovation Opportunity Analysis
  • Gap Analysis and White Space Opportunity
  • Future Scenario Visioning
  • User Persona + Scenario Descriptions
  • Innovation Process Coaching
  • Sustainable Service Business Planning
We visualize your service concepts, then refine them quickly through prototypes, story boards, videos, and user testing.
What We Deliver:
  • Service Concept Design—UI/UX, Processes, Language, Technologies, Environments
  • Visualization Via CAD, Animation, Video, and Storyboards
  • Service Prototypes
  • User Testing
Your inspired idea deserves expert guidance at every stage of its journey to the end user. Our multidimensional expertise guides you through the final steps to implementation.
What We Deliver:
  • Service Coaching + Consulting

Let's connect!

We welcome questions, comments, stories and (good) jokes.